DELIVERY INFORMATION

DELIVERY INFORMATION

UK Orders

Royal Mail: £3.20 or free for orders from £30 or more.We aim to despatch your orders on the day of purchase, though during more busy periods, it may take an extra day or so to despatch your order. If you order on Friday afternoon, your order is more likely going to be dispatched on Monday. 


We ship most of our domestic orders with the Royal Mail 48 Tracked service. You will receive an email when we have dispatched your parcel with a tracking number.  

For large, heavy, or high-value orders we reserve the right to upgrade delivery from Royal Mail Post to an insured and tracked next-working-day courier service at no extra cost.


International Orders

Royal Mail International Tracked: Our international orders are sent via Royal Mail. The maximum permitted weight per package is 2kg (including packaging), so if your order weighs more than 2kg, you will be charged for two packages. If your order weighs more than 4kg, you will be charged for three packages, and so on. 

We do give our international customers who buy from us for £30 or more a £3.20 shipping discount which reflects the amount of free UK shipment.This has already been taken off from the shipping cost you see at checkout. We do not make a profit from our postage charges – they simply reflect what Royal Mail charge us. Orders are usually delivered within 5-7 working days though can sometimes take longer. 

Royal Mail guidelines state they will not investigate any claim of loss until a certain amount of time since the expected delivery date has passed. This is 10 working days for UK orders, 20 working days for items to the EU, and 25 working days for all other international orders. If you have not received your order by this time please contact us.

Current shipping prices:

USA - £13/2kg tracked delivery via Royal Mail and United States Postal Services

Canada - £13/2kg  tracked delivery via Royal Mail and Canada Post

Australia - £15/2kg tracked delivery via Royal Mail and Auspost


DHL EXPRESS INTERNATIONAL: We are able to offer a tracked DHL Express courier option for certain countries ( USA and certain European countries). Orders received before 10am GMT/BST (Monday-Friday) will be despatched the same day. 

Orders received after this time will be despatched on the next available working day.

 

You will be supplied with a tracking number to follow the progress of your parcel. Because we use the real DHL EXPRESS and not the postal variant, the cost varies depending on the weight and dimensions of the parcel and we are able to send all your orders in one pack.  

Please note that couriers will not deliver to P.O. box addresses and that collection of courier parcels may be delayed due to UK Bank Holidays.

DHL is the best in the industry and can deliver parcels in the USA in 2-3 working days. If you live in NY-state your parcel can be delivered as quick as the next day from despatch.



DPD Classic International Courier (tracked): We are able to offer a DPD International Courier option for certain European countries. Orders received before 1 pm GMT/BST (Monday-Friday) will be despatched the same day. 

Orders received after this time will be despatched on the next available working day. The maximum permitted weight per package is 10kg (including packaging). Packages sent via DPD International Courier have tracking numbers. Please note that couriers will not deliver to P.O. box addresses

WITH THE NEW DELIVERY RULES TO THE EUROPEAN UNION, WE ARE ABLE TO OFFER A TAX AND DUTY INCLUSIVE DELIVERY FOR SOME COUNTRIES. Please check the dropdown menu at checkout.


International Orders – Delivery Schedule
International orders are usually delivered within 5-7 working days for Royal Mail orders and 2-3 working days for DHL orders, though can sometimes take longer. 

International Orders – Currency
All prices on our website are in Pounds Sterling. When placing an order for delivery outside of the UK, you will be charged in Pounds Sterling, and your credit card company or bank will convert the amount into your local currency (e.g. Euros, Dollars, etc). For an idea of the cost in your local currency, try the 
XE Currency Converter. (Please be aware that the amount you are charged by your bank or credit card company will not exactly match the amount shown by the converter; use this tool as a guide only.)

International Orders – Import Duties and Taxes
You may have to pay import duties and taxes, which are levied once a package reaches your country. Any local duties, taxes, or customs charges assessed by your government are your responsibility (unless you used one of our DDP* services). You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. Charges for customs clearance and import duties must be borne by you; we have absolutely no control over these charges and cannot predict what they may be. We recommend you contact your local customs office for further information prior to placing your order. International shipments may be subject to cross-border inspections by customs authorities.

*DDP=delivery duties paid


We are able to ship to the countries below:


  • Andorra
  • Argentina
  • Australia
  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • Cayman Islands
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Gibraltar
  • Greece
  • Greenland
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Ireland
  • Israel
  • Italy
  • Japan
  • Korea Republic of
  • Luxembourg
  • Malaysia
  • Malta
  • Mauritius
  • Mexico
  • Monaco
  • Nepal
  • Netherlands
  • New Zealand
  • Norway
  • Portugal
  • Puerto Rico
  • Quatar
  • Romania
  • Saudi Arabia
  • Singapore
  • Slovakia
  • Slovenia
  • South Africa
  • Spain
  • Suriname
  • Sweden
  • Switzerland
  • Thailand
  • United Arab Emirates
  • United Kingdom
  • United States of America
  • Vatican City State