Delivery Information

Delivery Information

UK Orders

Royal Mail Post: £2.95 or free for orders from £25 or more.We aim to despatch your orders on the day of purchase, though during more busy periods, it may take an extra day or so to despatch your order. If you order on Friday, your order is more likely going to be dispatched on Monday.

Royal Mail post is not a guaranteed next day service, though most orders do arrive within a couple of days. 

However, because of the CoronaVirus please allow 10 working days for delivery (this is a time limit imposed by Royal Mail, not by ourselves). Please note that these orders can be sent to all postcodes in the UK.

This is an untracked service, and we can not provide tracking numbers for orders sent by this service. 

For large, heavy, or high-value orders we reserve the right to upgrade delivery from Royal Mail Post to an insured and tracked next-working-day courier service at no extra cost.

DPD Next Working Day Courier: £4.00 (Tracked) UK mainland only.  DPD does NOT count Saturday as a working day, which means that orders sent on a Friday will be delivered on the following Monday, and any orders placed over a weekend will be sent on the following Monday for delivery on Tuesday. Please note that courier orders can only be sent to mainland UK addresses (i.e. not the Channel Islands, Isle of Man, etc.). Delivery by courier to Scottish Highlands & Islands, and the following postcodes: AB30-38, AB41-56, FK17-99, G83, HS1-9, IV1-63, KA27-28, KW1-17, PA20-78, PH15-99, TR21-25, ZE1-3, may take 2-5 working days. Delivery to Northern Ireland addresses may also take 2-5 working days. Please note that couriers will not deliver to P.O. box addresses.

For the best customer service, you can download the DPD app here  

International Orders

Royal Mail International (untracked): Our international orders are sent via Royal Mail. The maximum permitted weight per package is 2kg (including packaging), so if your order weighs more than 2kg, you will be charged for two packages. If your order weighs more than 4kg, you will be charged for three packages, and so on. 

We do give our international customers who buy from us for £25 or more a £2.95 shipping discount which reflects the amount of free UK shipment.This has already been taken off from the shipping cost you see. We do not make a profit from our postage charges – they simply reflect what Royal Mail charge us. Orders are usually delivered within 14-20 working days for the International economy and up to 7 working days for international standard deliveries though can sometimes take longer. 

Royal Mail guidelines state they will not investigate any claim of loss until a certain amount of time since the expected delivery date has passed. This is 10 working days for UK orders, 20 working days for items to the EU, and 25 working days for all other international orders. If you have not received your order by this time please contact us.

Please note that Royal Mail International packages do not have tracking numbers.

WE HAVE A CAP ON THE YARN PACKS THAT CAN BE ORDERED ON THE WEBSITE ( 3). SO IF YOU WANT TO ORDER 4 YARN PACKS OR MORE PLEASE EMAIL US WITH YOUR REQUIREMENTS AND WE WILL FIND SOME SUITABLE SHIPPING FOR YOU.

FOR THE LATEST ROYAL MAIL UPDATES REGARDING YOUR COUNTRY CLICK HERE

DPD Classic International Courier (tracked): We are able to offer a DPD International Courier option for certain countries. Orders received before 1 pm GMT/BST (Monday-Friday) will be despatched the same day. Orders received after this time will be despatched on the next available working day. The maximum permitted weight per package is 10kg (including packaging). Packages sent via DPD International Courier have tracking numbers. Please note that couriers will not deliver to P.O. box addresses. 

International Orders – Delivery Schedule
International orders are usually delivered within 10-14 working days, though can sometimes take longer. Regrettably, we have no control over how long the international postal system will take to deliver your order. 

International Orders – Currency
All prices on our website are in Pounds Sterling. When placing an order for delivery outside of the UK, you will be charged in Pounds Sterling, and your credit card company or bank will convert the amount into your local currency (e.g. Euros, Dollars, etc). For an idea of the cost in your local currency, try the 
XE Currency Converter. (Please be aware that the amount you are charged by your bank or credit card company will not exactly match the amount shown by the converter; use this tool as a guide only.)

International Orders – Import Duties and Taxes
You may have to pay import duties and taxes, which are levied once a package reaches your country. Any local duties, taxes, or customs charges assessed by your government are your responsibility. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. Charges for customs clearance and import duties must be borne by you; we have absolutely no control over these charges and cannot predict what they may be. We recommend you contact your local customs office for further information prior to placing your order. International shipments may be subject to cross-border inspections by customs authorities.

Delivery Updates